Multi Family HVAC Assistant Project Manager Jobs in Canada : 2 job openings
Alstom develops and markets systems, equipment and services for the railway sector around the globe while promoting sustainable mobility. We pride ourselves ...
Perform audits of Toronto multi-residential portfolioReport on existing mechanical, electrical, envelope, and roof systemsIdentify, ...
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What is the opportunity?As an Assistant Branch Manager Advisor, your strong client-focused and advice-oriented approach, combined with your flexibility and adaptability, are essential for leading and coaching your team. Together, you deliver an exceptional client experience and maximize opportunities through an emphasis on sales enablement and coaching, digital education and usage, and collaboration with RBC partners. Your ability to foster long-lasting relationships and provide professional advice allows you to contribute to the success of your clients, your business, and your community. Further, you support the ongoing development of your team through consistent routines to ensure a high level of employee capability and engagement.What will you do?Ensure high employee engagement through talent management, development & career planningDeliver results through strong sales management routines and coaching abilityProvide professional advice and education with an ability to address complex credit and investment personal & business needsCollaborate with market leading professionals in financial planning, retirement planning, home equity finance specialists & business banking experts to ensure clients receive customized, expert advice.Inspire, orchestrate and pioneer superior retailing excellence to deliver a memorable client experienceModel & coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usagePartner with your manager to ensure operational effectiveness of the branch and maximize the performance of the teamAddress local community needs through appropriate recruitment and management practicesWhat do you need to succeed?Must-haveMinimum of 2-3 years’ experience in a relationship management role within the financial industry (i.e. Banking Advisor, Financial Advisor)Experience in a coaching / leadership role, or acting as a mentor to service or sales professionalsDemonstrated success delivering/coaching and providing advice to clients resulting in strong client relationships and superior sales resultsMutual Funds accreditation (IFIC or CSC) and at least 2 years of licensed mutual fund sales experience within the last 3 yearsCompletion of an acceptable mutual fund branch management exam (BCO) offered by the CSI or ability to write the exam within 4 months of start dateCompleted Certificate in Financial Services Advice, offered through the CSI (i.e. Personal Financial Service Advice and Financial Planning I)Nice-to-haveStrong communication and decision-making skills, with the ability to communicate and lead changeStrong multi-tasker and self-starter who is comfortable working independently, as well as in a flexible environmentA post-secondary diploma/degree, ideally in Commerce, Business Administration or related experienceWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensationLeaders who support your development through coaching and managing opportunitiesA world-class training program in financial servicesA collaborative dynamic culture where personal initiative and hard work are recognized and rewarded*LI-LC1 About RBCRoyal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit . Inclusion and Equal Opportunity EmploymentRBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request. JOB SUMMARYCity: Hanley Address: 113 Lincoln St Work Hours/Week: 37.5 Work Environment: Branch Employment Type: Permanent Career Level: People Manager Pay Type: Salary + Variable Bonus Required Travel (%): 0-25 Exempt/Non-Exempt: N/A People Manager: Yes Application Deadline: 07/18/2018 Req ID: 168816Posting Notes:
Position Customer Service Agent Outbound Calls Location TorontoSalary 16 per hourJob Type Temporary parttimeOur client is looking for dynamic, reliable and energic representatives to join their call centre team. If you are looking for parttime hours or to supplement your income, then this is a great way to do so and be part of an amazing organization Apply today, we would be pleased to hear from you at QuantumIn this role, you will be responsible for providing customer satisfaction by efficiently responding to the needs of the clients. You will also be making outbound calls to the customers. No selling involved The candidates must be flexible to work on the following shifts Monday to Friday, from 5 p.m. to 12 p.m. Saturday from 9 a.m. to 12 p.m. Sunday from 12 p.m. to 12 a.m.Responsibilities Make outbound calls to customers Utilize customer service skills effectively Provide quality service Increase customer satisfaction Execute administrative duties as assignedQualifications High school diploma or equivalent minimum Strong customer service and problemsolving skills Ability to handle multiple tasks Excellent verbal and written communication skills in English Basic knowledge of computer applications Ability to work evenings and weekends a mustPlease send your resume in Word format to Jackie Barker at the following address jackie.barkerquantum.ca. If you recommend a friend or colleague, you may be eligible for a referral bonus. We appreciate all expressed interest in this position, however, only the candidates selected for interview will be contacted.Quantum is an equal opportunity employer.Follow us on Facebook at httpswww.facebook.comquantumsocial
Delta, British Columbia, Canada
Looking for an exciting start or to advance your career in the customer service field? Join our innovative and passionate team of customer service agents at FYidoctors - Delta - Ophthalmic Laboratory. FYidoctors, Canada’s fastest growing eye care provider is a young and exciting entrepreneurial company. What started as a small group of 30 optometrists has grown to over 450 optometrists and 280 locations in only ten years! Our model is unique. We believe in progressive lens technology and manufacturing (at our own manufacturing facility right here in Canada), investing in the most current diagnostic equipment, and a consultative culture led by some of Canada’s respected and reputable optometrists. We believe our success comes from our passionate people, and we require energetic and enthusiastic leaders to join this dynamic team. We pride ourselves in providing a superior level of customer care by always being upbeat, positive, detail-oriented and absolutely outstanding team players!If this sounds like a company that you would like to work for, now is your opportunity! FYidoctors - Delta has TWO immediate openings for CUSTOMER SERVICE AGENTS (Bilingual and Non-Bilingual).As part of our team, you will be communicating and responding to customer inquiries over the phone and by email in a prompt and professional manner. Promote customer service support via telephone and email. Responds to customer queries and complaints, resolves problems, refers issues to others and follows up to ensure resolution. Interacts with customers on a daily basis and applies exemplary customer relation skills that promote superior company image. We work in an open office concept and you must enjoy a fast paced environment.Ideally, a candidate must have the following background and qualifications: 3-4 years in a telephone customer service role. Good English and French communication High School diploma required. Some college preferred. 1-2 years of data entry experience with a high degree of accuracy and speed. General knowledge of Microsoft Office products (Excel, Word, Outlook). Must demonstrate excellent organizational skills and be able to handle detailed work in a fast-paced environment. Exceptional interpersonal skills and a passion for helping customers. Ability to think critically in a stressful situation, resolve problems and follow procedures. *Optician License is considered an asset. *Ability to speak and understand optical theory and language would be an asset. Candidates must be available to work a rotational Monday – Saturday shift and working hours that would range anywhere from 6:00 am – 6:00 pm.We provide our team with all the necessary training to offer the level of service our customers have come to expect. If you think this would be the ideal opportunity for you to show-case your skills and talents, please send your cover letter and resume to firstname.lastname@example.org.Please quote “Customer Service Agent” in email subject line. Deadline for applications is June 30, 2018.
Position Overview:The Technical Customer Service Agent - TELUS Health responds to customer product support questions in a professional, courteous and prompt manner.The Technical Customer Service Agent II works on problems of limited to moderate scope and resolves routine issues using the knowledge base, established procedures and their own problem solving skills.A self-motivated, detail-oriented, communicator able to work independently and address Incidents and Service Requests in an efficient manner, you will handle incoming phone calls and logged tickets through to resolution.Responsibilities: •Review, research/investigate, define and communicate workarounds, prioritize, analyze, recreate, and resolve or escalate tickets •Documents customer issues and resolution information •Effectively uses established escalation procedures as necessary •Actively participates in creation of content for the knowledge base •May assist in writing customer facing technical documents such as newsletters, notices, etc •May participate in new product launch activities •Interacts with third party vendors and suppliers in a professional and courteous manner that fosters a long-term partnership •May provide customer and support feedback to product development related to product features and supportability •Adhere to Incident, Problem, Change and Service Management based on Information Technology Infrastructure Library (ITIL) best practices •May be required to work on weekends or on-call as needed Qualifications:Required Knowledge: •Solid understanding of troubleshooting methodologies, and familiarity with ITIL best practices •1-4 years' experience with a demonstrated ability to clearly communicate complex technical concepts and ideas •Working knowledge in one or more of the following areas: •Physician office workflow •Electronic Medical Systems •Operating Systems •Application Development •Networking •Computer hardware and peripherals •Regie de l'assurance maladie du Quebec (RAMQ) billing experience an asset Required Skills & Abilities: •A commitment to service excellence, the ability to keep current with new technology, and excellent active listening, administrative and organization skills are essential •Client service focus •Strong oral and written communication skills: bilingualism (French-English) •Tact and diplomacy Required Professional Designation/Certification: •College or university education in Health Informatics, Computer Science, Healthcare or related field Required Experience: •Minimum of 6 months to 1 year of experience in a call centre Who is TELUS?We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.Do you share our passion? At TELUS, you create future friendly ® possibilities.At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
About DFO Global Performance Commerce DFO Global Performance Commerce is a rapidly expanding online performance marketing and technology organization. Through our subsidiaries eManage we build e-commerce fin-tech along with the most successf…
Transcom is a global outsourced service provider entirely focused on customers, the service they experience and the revenue they generate. Every day we handle over 600,000 customer contacts in 33 ...
Position overview:At TELUS Health, we hire the best talent as our first points of contact with expert advice in response to customer technical support calls about next-generation and legacy platforms. As a Technical Customer Service Agent, you will be the voice of TELUS for our pharmacy customers and help evolve and develop customer relationships. Your key responsibilities will be to provide application support to pharmacists and deliver a positive customer experience by understanding their needs and responding in a timely, professional and precise manner.You will join an exceptional, rewarding work environment that values cooperation and community.Our dynamic leadership team will invest in your growth by providing continued coaching and career development.Here's what we believe: •We are ONE team: there is no room for egos or blame. •We challenge the status quo: when it looks like we have reached our goals, we try to exceed them. •We live up to our commitments, not only to our friends, peers, leaders and customers but also to ourselves. •Our success is all about how we do things: how we think, solve problems, communicate and deliver. Responsibilities: •Assist customers by answering their questions about using the software and diagnosing, solving, documenting and escalating issues as required •Troubleshoot, diagnose, solve, document and escalate computer equipment issues as required •Ensure customer satisfaction by following up to ensure that the solutions are understood and they effectively solve the problem •Document issues and solutions in customer files •Test, debug and monitor new programs •Perform certain operations on the IT environmentQualifications:Education (one of the following): •Attestation of College Studies (ACS) •Certificate of College Studies (CCS) •Certificate of University Studies (CUS) •Diploma of College Studies (DCS) •Diploma of Vocational Studies (DVS) •Secondary School Diploma (SSD) with five years' experience Field of study (one of the following): •IT support •Computer science •Networking •Telecommunications Qualifications: •Advanced written and verbal communication skills •Troubleshooting, analysis and research skills •Experience in a call centre •Knowledge of the pharmacy industry is an asset •Strong teamwork skills •Bilingualism (French and English) Hours of operation: •Monday to Sunday, 7 a.m. to 10 p.m. (including holidays) •Work schedule may vary based on business needs (must be available on evenings and weekends) Who is TELUS?We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.The TELUS team is as diverse as the society we live in and the customers we serve. We're also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living the TELUS values and delivering on our Customers First commitments.Do you share our passion?At TELUS, you create future friendly® possibilities.At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
Kamloops, BC, Canada
As a Customer Service Agent, you'll assist the Branch Manager in maintaining a well-run and profitable office, interacting in a positive and effective manner with the public, obtaining confidential ...
16.00$ per hour
St. Albert, ON
ROLE AND RESPONSABILITIES Under the supervision of the Customer Service supervisor, the Customer Service Agent’s role is to ensure that orders are taken in a courteous and professional manner with all customers, accurately and within a specified timeframe. MAIN TASKS Ensure that orders have been taken for all our customers in accordance with the procedures in place, such as making calls, answering calls, emails, faxes, and other;Process each order in the computer system accurately;Provide exceptional customer service, always treat our customers with courtesy and professionalism, answer questions and assist customers as needed, direct call to the correct department;Call all customers as required by the cheese factory;Communicate quickly with immediate supervisor in any difficult or unusual situation;Offer products or special promotions to increase sales;Answer the phone to take orders, within 3 rings, direct calls to the appropriate person;Dealing with customer complaints and able to resolve problem to keep a outstanding customer service;Follow policies in place to manage complaints and customer service;Complete all documentation related to the order desk;Perform all other related duties. SKILLS AND COMPETENCIES REQUIRED High School Diploma or equivalent;Minimum one year experience in a similar position or a position in customer service;Knowledge of our products would be an asset;Must be comfortable to work in a fast pace environment;Abilities with sales;Team work;Open mind;Skills in planning and organizing;Adaptability and flexibilityResourcefulnessCuriosityExcellent communication skills Independent Excellent knowledge of MS OfficeBilingual : English and French, spoken and written Status: Temporary full time (12 months contract)Work Schedule: Day (Monday to Friday)
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