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Adecco is currently hiring many customer service agents for one of our clients in the financial field!The customer service agent will assist the client by taking inbound call and providing solution to them. You must be perfectly bilingualBenefits of the of Customer service agent:- Entry salary of 16.50$ per hour;- Flexible schedule;- Work schedule of 37.5 hours;- Collective insurance;- Possibility of evolution within the company;- Training provided.Responsibilities of the Customer service agent:- Answering inbound calls and probe to determine the needs of the clients;- Make sure that all client's account are updated in the systems;- Navigate on the different systems and applications;- Escalates issue when needed.If you are interested in this role, please send your resume directly through this posting or to: email@example.comRequirements for the Customer service agent: - You must be perfectly bilingual (English and French);- Good computer skills; - Minimum of one (1) year of experience in a customer service environment;If you are interested in this role, please send your resume directly through this posting or to : firstname.lastname@example.orgQ6631W3iad60
Toronto, Ontario, CA
We have services across the Golden Horseshoe in the Mississauga, Burlington, Stoney Creek and Hamilton communities. If you are an individual who values teamwork, honesty, respect, innovation, versatility and excellence then we would like to hear from you.
Base: 630 Rene-Levesque ouest, Montreal Position Overview:The Technical Customer Service Agent II-THFS responds to customer product support questions in a professional, courteous and prompt manner. The TSA works on problems of limited to moderate scope and resolves routine issues using the knowledge base, established procedures and their own problem solving skills. A self-motivated, detail-oriented, communicator able to work independently and address Incidents and Service Requests in an efficient manner, you will handle incoming phone calls and logged tickets through to resolution. Responsibilities: •Review, research/investigate, define and communicate workarounds, prioritize, analyze, recreate, and resolve or escalate tickets •Documents customer issues and resolution information •Effectively uses established escalation procedures as necessary •Actively participates in creation of content for the knowledge base •May assist in writing customer facing technical documents such as newsletters, notices, etc •May participate in new product launch activities •Interacts with third party vendors and suppliers in a professional and courteous manner that fosters a long-term partnership •May provide customer and support feedback to product development related to product features and supportability •Adhere to Incident, Problem, Change and Service Management based on ITIL best practices •May be required to work on weekends or on-call as neededQualifications:Required Knowledge: •College or University education in Health Informatics, Computer Science, Healthcare or related field •A solid understanding of troubleshooting methodologies, and familiarity with ITIL best practices •1-4 years experience with a demonstrated ability to clearly communicate complex technical concepts and ideas •Working knowledge in one or more of the following areas: •Physician office workflow •Electronic Medical Systems •Operating Systems •Application Development •Networking •Computer hardware and peripherals •RAMQ billing experience an asset. Required Skills & Abilities: •A commitment to service excellence, the ability to keep current with new technology, and excellent active listening, administrative and organization skills are essential •Client service focus •Strong oral and written communication skills: bilingualism (French-English) •Tact and diplomacy Required Experience: •A minimum of 6 months to 1 year of experience in a call centre Who is TELUS?We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.The TELUS team is as diverse as the society we live in and the customers we serve. We're also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living the TELUS values and delivering on our Customers First commitments .Do you share our passion?At TELUS, you create future friendly® possibilities.At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
British Columbia, Delta
As a Customer Service Agent for the FBO of Boundary Bay Airport, you will report directly to the FBO Supervisor. You are required to meet and are encouraged to exceed the highest standards of customer service in providing our guests with a safe and …
$19.00 - $21.00 based on experience
Burlington, ON, CA
Best Option Staffing Solutions, better known as BOSS, is always looking for experienced, talented workers of all types for our clients. Below you will find one of our current positions in which we are looking to hire for immediately!BOSS Staffing is assisting our client in hiring an Assistant to the Project Manager to work for them in Burlington.Advantages of working with us:Weekly payDirect Deposit availableTemporary to Permanent OpportunityOvertime available!Benefits and other perks upon hire with client!Our client is seeking an Assistant to the Project Manager to join their team immediately.Must have construction experience including a sound understanding of Architectural Drawings & Scheduling. Some estimating knowledge would be an asset.Knowledge of retail store interior construction and QuickBooks an asset.Knowledge of Ministry of Labour & WSIB requirements an asset.Duties will include but are not limited to:sending out documents for tendercompiling pricing for tendersissuing purchase ordersordering materialsposting invoicesliaising with sub-contractors, site supervisors, vendors etc.Knowledge, skills, and abilities:Excellent interpersonal skillsDemonstrate effective verbal and written communications skillsAccuracy in keyboarding and data entry skills.Proficient in ExcelFluent in EnglishA team player with exceptional time management skillsAble to work under pressure and with deadlinesAble to liaison with contractors and customersHighly organized with strong communication and organization skillsIf you are interested in working with us, please come in for a walk-in interview and registration session. Our office is conveniently located near Dixie and Advance in Brampton.Our address is:190 Wilkinson RoadUnit 11Brampton, ONTransit from Shoppers World - Take the 511 Zum eastbound, get off at Dixie Road, board the 18 Dixie South and ask to be let out at the corner of Dixie and Advance. Our office faces the bus stop (across the grass).Driving from Highway 401 - North on Highway 410, exit on Steeles Avenue, turn right to go eastbound on Steeles, turn right on Dixie Road, right on Advance Rd, right on Wilkinson Rd. We are the 3rd driveway on the right. Come to the back of the building and we’re on the corner closest to Advance.Please ensure to bring the following with you so that we can get you to work as soon as possible:Resume2 Professional Employment References2 Pieces of Government Issued Photo Identification (Drivers License, Health Card, Passport, Birth Certificate, etc.)Proof of SIN Number (T4 Slip, Government Paperwork, Pay Stubs) with any accompanying work and study permitsDirect Deposit InformationCompleted Criminal Background Search (if you have one)Is this the PERFECT job for you? Give us a call NOW to book an interview! We’re here to help you Monday to Friday from 9am-5pm.If you are having difficulties applying through this website, please email us a copy of your resume to apply @ bossstaffing.ca (no spaces) and the name of the position in which you wish to apply and we will get back to you as soon as we can!Looking for a different position? We have TONS of jobs available in all different fields!Come in and visit us TODAY to find your ideal position!We look forward to working with you!Best Option Staffing Solutions welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Kelowna, BC, Canada
As a valued member of our Customer Service team, you will cultivate ongoing customer relationships, contribute to our positive team environment, guarantee a memorable customer experience, and most of ...
Jasper, Alberta, Canada
Night Audit Relief & Overnight Royal Service Agent As the Night Audit Relief and Overnight Royal Service Agent with Fairmont Jasper Park Lodge you have the opportunity to turn moments into memories regularly and play a critical role in the success of the hotel. Hotel Overview: Fairmont Jasper Park Lodge is surrounded by the snow capped mountains and enchanting lakes of Jasper National Park; a UNESCO designated World Heritage Site which includes the #1 Best Golf Resort in Canada by the readers of SCOREGolf Magazine, a newly redesigned Fairmont spa, 6 food and beverage outlets, and many outdoor activities which are right outside your door. No matter what time of year you visit Fairmont Jasper Park Lodge, you can expect to be a part of "The True Rocky Mountain Experience". Summary of Responsibilities: Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Follow departmental policies, procedures and service standards Ensure all guest and colleague inquiries and complaints are handled promptly and professionally either in person, by telephone or over the radio system Take ownership of the caller"s request, assign to appropriate department and ensure follow up according to hotel"s standards in a timely manner Book dining reservations and all other guest activities as required Serve as a liaison for guests requiring information relating to all aspects of the hotel Process and distribute all guest messages, guest wake-up calls and all incoming faxes Sufficient working knowledge of all departments, in particular Guest Services, Housekeeping and Engineering Maintain and monitor the "Royal Service" software system Monitor the fire computer and inform Security Department of all emergencies while following appropriate emergency procedures Balance all room charges including F&B, Health Club, Spa, Golf Course, Concierge and all Front Office credit card transactions Review daily rebates for accuracy Perform end of day duties for F&B point of sales system and the rooms" property management system Ensure and audit all guest billing is accurate for Groups, Tour, FIT"s, and Individuals and post/balance room & tax Ensure team follows standards, communicate Front Office upgrade progress and setting up each day for success Have a strong knowledge of all groups in house and effectively communicate them to staff Follow all safety and sanitation policies Adhering to the hotel"s vehicle handling and safety policies while driving hotel and guest vehicles Other duties as assigned Qualifications: Previous related experience in the Hospitality Industry an asset Computer literate in Microsoft Window applications required Computer and typing skills, approximately 40 words per minute Good knowledge of hotel facilities and previous Property Manager (Opera) knowledge is an asset University/College degree in a related discipline preferred Motivated and exceptional attention to detail Professional telephone etiquette and excellent organizational, written and verbal communication skills Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively with fellow colleagues as part of a team with minimal supervision Ability to focus attention on guest needs, remaining calm and courteous at all times Physical Aspects of Position (include but are not limited to): Sitting: 5-8 hrs/day Walking: 3-5 hrs/day Standing: 5-8 hrs/day Bending/Reaching: 0-3 hrs/day Pushing/Pulling: 0-3 hrs/day Physical effort: low , required to lift up to 30 lbs Environmental stress: busy atmosphere Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.APPLY TODAY: Whether you"re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts-and the extraordinary opportunities that exist! ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That"s why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London"s The Savoy, New York"s The Plaza, and Shanghai"s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, Accountability and Excellence; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits! Salary: . Date posted: 04/02/2018 09:08 PM
What is the opportunity?As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team objectives. You coach your team to increase skills and capabilities to maximize sales and referral opportunities, enable digital education and usage, and promote problem resolution at first point of contact. Sharing common goals, purpose, vision, and values with RBC partners, you build relationships and encourage collaboration across all roles. Further, you support the ongoing development of your team through consistent sales routines to ensure a high level of employee capability and engagement.What will you do?Ensure high employee engagement through talent management, development and career planningDeliver results through strong sales management routines and coaching abilityPartner with your manager to ensure operational effectiveness of the branch and maximize the performance of the teamInspire, orchestrate and pioneer superior retailing excellence to deliver a memorable client experienceCoach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usageLeverage partners to establish both internal and external working relationships to support business objectivesAddress local community needs through appropriate recruitment and management practicesWhat do you need to succeed?Must-haveMinimum of 3 years’ experience in a people management/coaching role within the financial industryExperience in a coaching / leadership role, or acting as a mentor to service or sales professionals Proven success in business growth, as well as establishing community and client relationshipsAt least 2 years of licensed mutual fund sales experience within the last 3 yearsMutual Funds accreditation (IFIC or CSC)Completion of an acceptable mutual fund branch management exam (BCO) offered by the CSI, or ability to write the exam within 4 months of start dateNice-to-haveExperience in both business and personal bankingStrong understanding of sales management routines and ability to lead the team to actionPost-secondary diploma/degree, ideally in commerce, business administration, or related experienceEntrepreneurial mindset, with the ability to seek out and develop new businessWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensationLeaders who support your development through coaching and managing opportunitiesA world-class training program in financial servicesA collaborative dynamic culture where personal initiative and hard work are recognized and rewarded*LI-LC1 About RBCRoyal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit . Inclusion and Equal Opportunity EmploymentRBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request. JOB SUMMARYCity: Saskatoon Address: 154 1st Ave S Work Hours/Week: 37.5 Work Environment: Branch Employment Type: Permanent Career Level: People Manager Pay Type: Salary + Variable Bonus Required Travel (%): 0-25 Exempt/Non-Exempt: N/A People Manager: Yes Application Deadline: 2018-04-26 Req ID: 162471Posting Notes: [[mfield1]]
Toronto, Ontario, CA
Experience with fashion is an asset. Apply by email.-Answer, screen, and forward any incoming phone calls while providing basic information when needed-Fulfill swatch requests requested by stores-Pack, label and ship couture gowns and products worldwide-Create and fill in worldwide customs documents, working with all different shipping suppliers-Receive and sort any daily mail/deliveries/couriers-Work alongside Custom Service Manager with stores all over the world-Maintain office supplies and replenishment
Location: Montreal / Mont-Saint-Hilaire / Quebec Full-time and part-time positions Position overview:At TELUS Health, we hire the best talent as our first points of contact with expert advice in response to customer technical support calls about next-generation and legacy platforms. As a Technical Customer Service Agent, you will be the voice of TELUS for our pharmacy customers and help evolve and develop customer relationships. Your key responsibilities will be to provide application support to pharmacists and deliver a positive customer experience by understanding their needs and responding in a timely, professional and precise manner. You will join an exceptional, rewarding work environment that values cooperation and community. Our dynamic leadership team will invest in your growth by providing continued coaching and career development.Here's what we believe: We are ONE team: there is no room for egos or blame. We challenge the status quo: when it looks like we have reached our goals, we try to exceed them. We live up to our commitments, not only to our friends, peers, leaders and customers but also to ourselves. Our success is all about how we do things: how we think, solve problems, communicate and deliver. Responsibilities: Assist customers by answering their questions about using the software and diagnosing, solving, documenting and escalating issues as required Troubleshoot, diagnose, solve, document and escalate computer equipment issues as required Ensure customer satisfaction by following up to ensure that the solutions are understood and they effectively solve the problem Document issues and solutions in customer files Test, debug and monitor new programs Perform certain operations on the IT environment Qualifications:Education (one of the following): Attestation of College Studies (ACS) Certificate of College Studies (CCS) Certificate of University Studies (CUS) Diploma of College Studies (DCS) Diploma of Vocational Studies (DVS) Secondary School Diploma (SSD) with five years' experienceField of study (one of the following): IT support Computer science Networking TelecommunicationsQualifications: Advanced written and verbal communication skills Troubleshooting, analysis and research skills Experience in a call centre Knowledge of the pharmacy industry is an asset Strong teamwork skills Bilingualism (French and English)Hours of operation: Monday to Sunday, 7 a.m. to 10 p.m. (including holidays) Work schedule may vary based on business needs (must be available on evenings and weekends)Who is TELUS?We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.The TELUS team is as diverse as the society we live in and the customers we serve. We're also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living the TELUS values and delivering on our Customers First commitments.Do you share our passion?At TELUS, you create future friendly® possibilities.At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
British Columbia, Whistler
Whistler’s Tool & Equipment Rental Store is Growing Since 1988, Sabre Rentals Ltd., has been a locally-owned, family-operated company which serves as the Sea to Sky’s largest and #1 choice for tool and equipment rental services. Sabre Rental…
Calgary, AB, Canada
Full Time hours are Monday to Friday 12:30-9:30pm. We make part time exceptions for university students as long as you can work 3 full shifts from Monday to Friday. We create leaders who become ...
Adecco is currently recruiting for a Customer Service Agent position for a client in London, ON. This Customer Service Agent provides direct support for the planned service agreement renewal process and actively participates in accounts receivable activities, and day-to-day administrative support. This position is Monday-Friday from 8am-5pm on a 1-year contract.Customer Service Agent Duties:- Responsible for scheduling, tracking, and monitoring of contract renewal life cycle process with the account owners- Run query reports, researches and reconciles unaligned costs- May prepare and submit service billings- Reconciliation of accounts payable exceptions- Researches, resolves or escalates accounts receivable disputes- Support inventory control process including updating equipment asset transactions- Assist CSAs in resolution of warranty/SD warranty issuesCustomer Service Agent Qualifications:- Must have strong interpersonal skills to effectively communicate with both internal and external clients. - Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. - Ability to prioritize work activities based upon financial impact to desired business goals. - Experience and/or basic project accounting or costing principals is desired. - Associate's degree preferred, high school diploma or equivalent required, plus 3-5 years of related work experience - Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage. - Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.Why work for Adecco?- $14-14.50/hour + 4% vacation pay - Paid weekly - accurate and on time - Strong health and safety programs - Generous referral bonuses- Free training programsIf you are interested in this Customer Service Agent role in London, ON, apply by clicking "Apply now" button below.B6510
Do you share our passion for: •Advocating for our customers' needs and creating a personalize experience •Genuinely displaying humanity in every customer interaction •Being an exceptional communicator - listen, honest and clear •Getting things done by leveraging each other's unique talents •Proactively adapting to meet the changing needs of our customers Position Overview: Assure Pay Tax Filing is an online service for electronically filing and making tax payments that Canadian financial institution provides to their corporate clients. Assyst Real Estate is an online mortgage processing solution that electronically links lawyers and notaries to lenders. It is a solution that simplifies the way legal forms and mortgage documents are created and managed, and it helps facilitate paperless mortgage transactionsResponsibilities:Assure Pay Tax •Respond to telephone, email and faxes inquiries from financial institutions in a pleasant, caring, professional and timely manner. •Input Transactions for returned items as requested by various financial institutions. •Ensure that customer service issues are handles in a timely and professional manner. •Providing excellent customer service to all customers. Assyst Real Estate •Respond to telephone and email inquiries from notaries or financial institutions. •Assist notaries or financial institutions with inquiries by providing accurate information and investigating and discrepancies. •Ensure that customer service issues are handles in a timely and professional manner. •Providing excellent customer service to all customers. •Data entry. Qualifications:Required Knowledge, Skills & Abilities: • Bilingual is mandatory: French/English • Previous experience in a clerical position in customer service is an asset • Ability to work independently within a team environment, with minimal supervision •Excellent written and oral skills in both languages required •Capacity to multi-task •Basic computer knowledge •Knowledge of Microsoft Outlook, Word and Excel •Data entry skills an asset Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.The TELUS team is as diverse as the society we live in and the customers we serve. We're also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living the TELUS values and delivering on our Customers First commitments . Do you share our passion?At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
British Columbia, Vancouver
About DFO Global Performance Commerce DFO Global Performance Commerce is a rapidly expanding online performance marketing and technology organization. Through our subsidiaries eManage we build e-commerce fin-tech along with the most successf…